Persistent, organized, and detail-oriented Virtual Assistant with over three years of combined experience in healthcare support, customer service, and content moderation. I have 10 months of experience in the U.S. healthcare industry specializing in prior authorizations, including verifying insurance requirements, determining authorization needs, initiating prior authorization requests, and providing status updates while ensuring accuracy and compliance. I also have 1 year and 9 months of customer service experience, where I developed strong communication, problem-solving, and multitasking skills in a fast-paced environment, along with 6 months of content moderation experience that strengthened my attention to detail and decision-making. A fast learner who works well independently or as part of a team, I am committed to delivering accurate, high-quality work and continuously improving processes to help increase efficiency and productivity.
