I possess over seven years of experience as an Email Support Specialist, serving international clients with professionalism and efficiency. My responsibilities include assisting customers in resolving service account issues throug email, and conducting outbound calls when verbal confirmation or clarification is required. As a Subject Matter Expert and Customer Service Representative II, I provide guidance and insights to my team to ensure accurate understanding and resolution of customer concerns. I am adept at working independently, maintaining high standards of accuracy, and consistently delivering comprehensive reports within established deadlines.
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