With a strong background in healthcare support, I bring valuable experience managing patient interactions, appointment scheduling, and insurance inquiries. In my previous role, I handled inbound and outbound calls, assisted members with making doctor appointments, explained health insurance benefits, and guided patients through claim processes. My experience extends to refilling prescriptions, updating payment methods, and ensuring members understand their coverage. In this new virtual role, I am prepared to coordinate appointments based on patient symptoms, manage electronic health records with confidentiality, communicate with doctors’ offices, and verify insurance eligibility—ensuring a seamless experience for patients and healthcare providers alike.
