I am a dedicated Healthcare Virtual Assistant and Customer Service Professional with over 5 years of experience supporting international clients across customer service, healthcare, and appointment-setting roles.
I have nearly 2 years of healthcare experience supporting the UnitedHealthcare Appeals & Grievances account, where I assisted members and healthcare providers by handling healthcare inquiries, verifying member information, processing documentation, coordinating waiver and Appointment of Representative (AOR) requests, and providing professional customer support. I also have hands-on experience navigating FACETS, ISET, and EHR/EMR systems while maintaining accurate documentation.
Recently, I completed Healthcare Virtual Assistant Training, where I enhanced my skills in patient scheduling, medical documentation, HIPAA awareness, virtual healthcare workflows, and administrative support.
I am highly organized, detail-oriented, and committed to delivering compassionate, accurate, and efficient patient support while helping healthcare teams improve daily operations.
Core Skills
Patient & Provider Communication
Healthcare Customer Service
Medical Reception & Administrative Support
Appointment Scheduling
EHR/EMR Navigation
FACETS & ISET
Medical Documentation
HIPAA Awareness
Google Workspace
Microsoft Office
Data Entry & CRM Management
Attention to Detail
Time Management
Problem Solving
I am actively seeking a full-time remote opportunity where I can contribute my healthcare experience, strong communication skills, and commitment to providing exceptional patient care and administrative support.
