Analytical Service Desk Analyst trained to work on different hardware and software errors, to name a few are VPN issues, Citrix Workspace and Cortex XDR. Thorough in tackling technical issues, tracing root causes and correcting errors. Works great alone or with others to deliver quality support. In addition, onboarding or offboarding users in Active Directory, modifies authentication method, adds or assigns proper licenses in Azure is also part of my day-to-day workload.
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