Dedicated IT Support Engineer with 2 years of hands-on experience providing technical support and system troubleshooting. Proficient in managing Microsoft 365 environments, troubleshooting hardware and software issues, and improving system performance. Strong communicator with excellent problem-solving skills, and adept at collaborating with cross-functional teams. Currently pursuing Microsoft Security, Compliance, and Identity Fundamentals (SC-900) certification to expand knowledge in Microsoft 365 security and cloud solutions.
