Being in the workforce for more than a decade, I am confident that the skill sets that I have gathered in the different fields and positions I worked at will definitely be beneficial to the clients I will be working for.
I worked as the Operations Manager of Aegis Services L.L.C., where I was in charge of the overall operations of the company. My day to day activity involved ensuring processes were in place to achieve and maintain customer satisfaction. I handled customer complaints and I was the point of contact for escalations as well as approvals. I lead a team of 12 from different cultural backgrounds and with different personalities and strengths. These experiences taught me how to manage people from tea-----------mbers to clients.
Prior to being promoted as the Operations Manager, my responsibilities included general administrative tasks involving HR from recruitment, onboarding and talent retention. I was also involved in the company finance where I do simple bookkeeping, client payment follow up and collection. I was also one of the company ISO consultants where I dealt with client requirements, training and ensured client satisfaction.
I also worked as a customer service representative for a BPO company here in the Philippines wherein I handle calls from clients and resolve their queries regarding their claims. It taught me value of customer service, client de-escalation and gained very valuable soft skills such as effective time management, critical thinking skills, effective communication, conflict resolution and problem solving.
Based on my experience in being a nurse, I was able to work with great health care practitioners and specialists. I was exposed to different specialties in dentistry and medical-surgical cases. Each department has its own unique specialty and skill set requirements which I have gained when I have worked for 3 years at Swiss Consultant Dental Center, Qatar Branch as well as a being a staff nurse both in the Philippines and the UK.
