IT professional with over 7 years of experience spanning IT service desk operations, technical support, customer service, and Amazon e-commerce account management. Skilled in troubleshooting hardware and software issues, remote desktop support, VPN configuration, ticket management, and end-user assistance in enterprise environments.
Previously managed over 500 Amazon product listings, specializing in catalog optimization, flat-file management, account health maintenance, competitor research, and policy compliance. Proven ability to improve operational efficiency, enhance customer satisfaction, and support business growth through process improvements and data-driven decision-making.
Experienced in working with global customers across technical support, gaming support, and e-commerce industries. Strong background in Microsoft Office applications, remote support tools, ticketing systems, and cross-functional collaboration. Recognized for delivering excellent customer service, resolving complex technical issues, and maintaining high standards of accuracy and professionalism.
