Versatile support professional experienced across customer service, lead/data validation, and administrative support. At Foundever, I supported merchant customers on the Worldpay payment processing account — handling refunds, resolving account issues, and troubleshooting POS systems — while maintaining accurate documentation.
In my current role, I manage outbound calls to verify and update lead information in the CRM with a strong focus on data accuracy. I also have hands-on admin experience organizing records, preparing reports, and supporting document management.
I'm looking for a support role that combines phone, email, or chat communication with administrative tasks — not purely high-volume outbound calling. I'm comfortable handling a mix of client-facing work and back-end organization, and I adapt quickly across different support channels.
Tools: CRM systems (Salesforce), Google Workspace, Microsoft 365, ChatGPT, Notion, Trello, Zoom, Slack.
Fully equipped for remote work with reliable internet, backup power, and flexible availability across time zones.
