PROFESSIONAL OVERVIEW:
- I am organized, detail-oriented, and a problem-solver; able to prioritize and delegate tasks to
ensure timely project completion.
- I have 10+ years experience in the Customer Service industry. A great team player (member/leader).
- Able to work and communicate with all levels of organization towards cohesive collaboration and
successful completion of projects.
- Extensive skills in critical thinking.
- Strong analytical, problem-solving and communication skills, with particular emphasis on clear, detailed business requirement and specification.
- Main strengths are my social skills and my organizing ability which leads to a structured way of
working.
PROFICIENT AND EXPERIENCED WITH THE FOLLOWING TOOLS:
- ZenDesk
- Amazon WorkSpace
- JIRA
- Confluence
- Kibana
- G Suite
- Microsoft 365
- Slack
- Notion
