Hi! I’m a reliable and detail-oriented Customer Support Virtual Assistant with 9 years of professional experience in lending, loan processing, and accounting/collections in a private company.
I spent 5 years in the lending department handling loan applications, customer inquiries, document checking, and follow-ups, and 4 years in the accounting and collections department managing customer accounts, payment follow-ups, and accurate record-keeping.
I’m comfortable communicating with customers professionally, handling sensitive financial information, and working with deadlines and confidential data. I’m highly organized, trustworthy, and detail-oriented.
I can help you with:
• Customer support (chat & email)
• Loan application processing and review
• Collections support and account tracking
• Accounting and admin support
• Data entry, reporting, and Excel / Google Sheets
• Document management and verification
• Basic to intermediate graphic design using Canva and Photoshop
• Email management and general admin tasks
I’m looking for a long-term client where I can contribute my experience, skills, and dedication to help the business grow and provide excellent customer service.
