Proactive and self-driven customer support professional with 3 years of experience in working with academic and scientific authors around the world in using our online submission system and meeting their publishing goals. <!--[if gte mso 9]><xml>1111</xml><![endif]--><!--[if gte mso 9]><xml></xml><![endif]--><!--[if gte mso 9]><xml>MicrosoftInternetExplorer402DocumentNotSpecified7.8 ?Normal0</xml><![endif]--><!--[if gte mso 9]><xml>
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As a former development editor for scientific journals, I have three years of experience in managing schedules and meeting deadlines. I'm very skilled with project coordination and written/verbal communication as I dealt with various academic/scientific authors around the globe. I am also organized and knows how to prioritize tasks well. I also have the patience and hard work to manage a mailbox full of customer queries and it's my fulfillment to resolve problems of stakeholders.
Tools:
ASANA, Outlook, Microsoft Excel and Word, MS Teams, Zoom and Canva.
