I am a results-driven Shopify E-commerce Operations and Supply Chain Specialist with extensive hands-on experience managing end-to-end backend operations for multiple international e-commerce stores. I specialize in Shopify store management, dropshipping operations, supplier coordination, order fulfillment control, and process optimization, with a strong focus on accuracy, accountability, and protecting company revenue.
I have managed and supported 16+ Shopify stores across the US, UK, Canada, Europe, and Australia, working with product categories including fashion, home décor, lifestyle, health products, accessories, and consumer goods. My experience spans both startup and scaling environments, where I’ve been responsible for daily order audits, inventory planning, fulfillment monitoring, and issue resolution across high-volume operations.
Shopify Backend Operations
I work daily inside the Shopify Admin managing orders, inventory, pricing, variants, discounts, automations, and app integrations. I’m highly comfortable troubleshooting backend issues, optimizing workflows, and ensuring store data remains clean and accurate.
Supply Chain & Dropshipping Operations
I manage the full order-to-delivery lifecycle, including supplier communication, shipment tracking, “Info Received” orders, out-of-stock handling, replacements, refunds, and returns. I proactively identify issues before they reach customers and focus on cost-effective, company-first solutions.
Order Fulfillment & Quality Control
I oversee fulfillment pipelines using platforms such as DSers, AliExpress, CJ Dropshipping, and 3PL systems, ensuring SLA compliance, packing accuracy, and timely dispatch. I maintain detailed tracking systems in Google Sheets / Excel to ensure no order issue goes unnoticed.
Customer Support Oversight & Resolution
With a background as a Shopify Support and Financial Advisor and Senior Resolution Specialist, I bring a strong understanding of customer communication, dispute handling, refunds, chargebacks, and revenue protection. I ensure support teams follow SOPs, use correct tone, and avoid unnecessary financial losses.
Process Improvement & SOP Creation
I enjoy cleaning up messy systems and building clear SOPs for fulfillment, refunds, returns, escalation paths, and internal reporting. I focus on creating workflows that are easy to follow, scalable, and reduce human error.
Reporting & Data Management
I prepare structured daily and weekly reports covering open orders, issues, resolutions, refunds, supplier follow-ups, and operational trends. I am highly detail-oriented and comfortable working with large datasets using Google Sheets and Excel.
E-commerce: Shopify (Admin, Analytics, Apps, Backend Ops)
Dropshipping & Fulfillment: DSers, AliExpress, CJ Dropshipping, 3PLs
Customer Support: Zendesk, Re:amaze, Gmail, Outlook
Project & Workflow: ClickUp, Asana, HubSpot
Data & Reporting: Google Sheets, Microsoft Excel, Shopify Reports
Marketing Support: Meta Ads, ClickFunnels, Canva
I am detail-oriented, proactive, and systems-driven. I don’t wait for issues to escalate—I identify them early, document everything, and resolve them efficiently. I work well with founders, small teams, and remote setups, and I value long-term collaboration, accountability, and continuous improvement.
I am seeking a full-time, long-term remote role where I can take ownership of operations, support business growth, and contribute real, measurable value.
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