5+ years of experience in Customer Service and Administrative Support
Manages Customer Support and Day-to-Day Operations
Experienced in Salesforce
High-Speed Internet Connection
Ready to scale your business? Let's talk.
Here are the things I can help you with:
CUSTOMER SERVICE SUPPORT
I help businesses deliver exceptional customer experiences by managing customer inquiries, account support, and administrative tasks, allowing business owners to focus on growth.
• Respond to customer inquiries via email, chat, and phone.
• Resolve customer concerns, complaints, and escalations.
• Process enrollments, account updates, refunds, and cancellations.
• Manage customer records and CRM systems.
• Process transactions accurately and ensure policy compliance.
• Monitor and manage support tickets and service requests.
• Follow up with customers to ensure complete issue resolution.
• Support customer retention through proactive communication.
• Coordinate with internal teams to resolve customer issues.
• Organize emails and customer documentation.
• Prepare reports and maintain accurate records.
• Improve customer support workflows and operational efficiency.
ONBOARDING SUPPORT
I help businesses create a seamless onboarding experience by coordinating new hire training, managing onboarding documentation, and providing ongoing support to help employees become productive faster.
• Facilitate virtual onboarding sessions for new hires.
• Guide employees through company policies and procedures.
• Deliver Salesforce CRM training and system walkthroughs.
• Create and update onboarding guides, SOPs, and training materials.
• Provide one-on-one coaching and post-training support.
• Monitor onboarding progress and knowledge retention.
• Maintain onboarding records and employee documentation.
• Coordinate with managers and cross-functional teams.
• Track onboarding completion and training milestones.
• Support continuous improvements to onboarding processes.
• Ensure a smooth and engaging onboarding experience.
TOOLS AND PLATFORMS I'M PROFICIENT IN:
• Social Media Platforms (Facebook, Instagram, Messenger, TikTok)
• Shopify
• Salesforce
• Google Workspace (Gmail, Calendar, Drive, Docs, Sheets)
• Microsoft Office 365 (Outlook, Excel, Word, PowerPoint)
• Microsoft Teams
• Google Meet
• Canva
• CapCut
• ChatGPT
• Claude
• Liner
• Slack
• Calendly
• Zoom
• Trello
• Notion
• QuickBooks Online
• Shipping (DHL, USPS, UPS, FedEx)
If you're sold and think we're a good fit...
Drop me a personalized message and tell me more about your business.
Let me know what time works best for a Discovery Call.
Talk soon!
Hannah
