Experienced Multi-Channel Customer Service Representative specializing in high-concurrency live chat support within fast-paced food delivery campaigns. Proficient in managing concurrent interactions across chat, voice, and email using Zendesk, with a strong focus on real-time logistics troubleshooting, conflict de-escalation, and accurate refund processing. Proven ability to deliver empathetic, fast, and high-quality assistance to end-users and delivery riders, resulting in a performance-driven transition to specialized corporate services.
