Popmenu | Client Support Specialist (Web Design & Integrations)
September 2025 – June 2026
Designed and customized responsive restaurant websites using the Popmenu platform.
Provided technical support via Zoom, email, and chat for website, domain, SSL, menu, and integration issues.
Configured online ordering, reservation systems, payment gateways, and third-party integrations.
Collaborated with engineering and product teams to resolve complex technical issues.
Managed 15+ client requests daily while maintaining excellent customer satisfaction and productivity.
Used CRM platforms and documentation to track client requests and resolutions.
MedRisk | Patient Advocate
January 2024 – April 2025
Coordinated medical appointments and patient care across multiple healthcare providers.
Verified insurance eligibility, authorizations, and claims while maintaining HIPAA compliance.
Managed 40+ patient follow-ups daily and resolved scheduling issues.
Worked closely with providers, insurance companies, and case managers.
Utilized Quattro, MiCollab, Bizcom, and Outlook to manage patient communications.
Asurion | Technical Support Expert
September 2021 – December 2023
Delivered advanced technical support for smartphones, tablets, and connected devices.
Diagnosed hardware, software, network, and account-related issues.
Guided customers through troubleshooting, setup, and device optimization.
Consistently exceeded sales targets while maintaining high customer satisfaction.
Documented cases using CRM systems and collaborated with internal technical teams.
American Express | Customer Care Professional
November 2020 – August 2021
Assisted card members with billing, rewards, payments, and account servicing.
Resolved complex customer concerns while following financial security procedures.
Achieved 95% CSAT and 85% First Call Resolution.
Recognized as Top Global Agent (February 2021).
Managed high-volume inbound customer interactions.
Bell Mobility | Client Solutions Representative Level 2
November 2018 – November 2020
Handled supervisor-level customer escalations involving billing, technical support, and account concerns.
Resolved complex issues while maintaining high customer satisfaction.
Collaborated with internal departments to ensure timely case resolution.
Documented customer interactions and maintained quality assurance standards.
Bell Mobility | Customer Care Representative
June 2018 – November 2018
Assisted customers with wireless services, billing, account management, and device support.
Delivered first-call resolutions while maintaining excellent customer service.
Earned promotion to Level 2 based on performance and customer satisfaction.
SPI CRM (Teleflora) | Order Coordination Specialist
2017 – 2018
Coordinated flower deliveries with local florists across North America.
Managed vendor communications and order fulfillment.
Resolved delivery issues to ensure timely customer orders.
Verified