Shopify Management
- Business Plan and Overall Management
- Product Fulfillment
- Product listing
- Niche and Product Research
- Logistics
- Refunds, Order Cancellation, Discount Creation, Order Creation
- Modifying Notification Emails
- Email Marketing (Klaviyo)
- Site Edit and Development
- Installing Apps
- Oberlo, Dropified, Masfulfill, Aliexpress
- Paypal Chargebacks and adding tracking numbers to transactions
- Marketing
- Facebook and Instagram Integration
Customer Service
- Email Support
- Chat Support
- Ticketing Systems (Happyfox, Zendesk, Tawkto, Intercom, Freshdesk)
- Customer Relations - Making upset customers happy
- Team Management - I train and manage a team of customer service experts
- Creating customer service SOPs
-After-sales: upsell/cross-sell and down-sell
Other skills
- Facebook Ads
- SEO On page and OFF page
- Social Media Management and Marketing (Facebook, Instagram, and Youtube)
- Youtube Optimization
- Graphic design
- Product Photography and Photo editing for eCommerce
- Chatbot setup (Manychat)
- Other Admin tasks
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QUALITIES AND QUALIFICAITONS
--------------------------------------------------------------------------YEARS EXPERIENCE
PLAN PROJECTS FROM CONCEPTION TO IMPLEMENTATION
Map out timelines
Assess project risks and opportunities
Execute with precision each phase of the project life cycle
GOOD COMMUNICATION
Strong communication for both clients and internal with a mix of psychology disciplines.
COMPETENT PROBLEM-SOLVING SKILLS
Troubleshoot problems and challenges
With technical experiences
QUALITY CONTROL & ASSURANCE
Design eye and attention to detail
Ensure an Error-free output
Deliver (and often maintain) the end product or service
