With over 15 years of dedicated experience in the BPO industry since 2007, I have excelled in managing diverse voice and non-voice accounts, consistently achieving recognition as a top team manager.
My expertise spans technical support for telecommunication and accounting software, as well as customer service across medical, financial, and retail sectors. Selected for international assignments, I have successfully supported the setup of acquired sites, ensuring operational continuity and seamless transitions.
Proficient in the Google Apps suite and adept at fostering team collaboration, I am committed to driving productivity and delivering operational excellence.
