Experienced Customer Support Specialist with 6 years of supporting customers across multiple channels. Skilled in issue resolution and order support, providing reliable, customer-focused service and maintaining a positive experience in fast-paced environments.
Proficient in using tools like Zendesk, Gladly, and Sprout Social to streamline workflows and enhance CSAT. I thrive in fast-paced, detail-oriented environments and love collaborating with teams to improve processes and outcomes.
Currently open to opportunities where I can apply my e-commerce expertise to help brands strengthen customer relationships and improve support processes.
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