I am a Customer Support and Operations Specialist with proven experience supporting international eCommerce brands and managing business operations.
I currently handle customer support for an Australian-based eCommerce company, assisting customers with orders, product inquiries, and issue resolution using CRM tools. I prioritize fast response times, clear communication, and customer satisfaction.
Beyond support, I bring experience in operations and recruitment. I have managed teams, handled payroll and scheduling, and led recruitment projects, including a large-scale hiring initiative for Mactan-Cebu Airport Terminal 2.
I also have hands-on experience working with eCommerce and warehouse systems, including Fishbowl, BigCommerce, and Coglense, supporting order management, inventory coordination, and backend operations.
I offer a strong combination of customer service, operations, and problem-solving skills, making me a valuable asset for growing businesses.
Core skills:
Customer Support (Email & Chat)
CRM systems (Zendesk, Gorgias, Richpanel)
Order management and issue resolution
Inventory and warehouse coordination (Fishbowl, Coglense)
BigCommerce platform support
Recruitment and team coordination
Operations and process improvement
I am dependable, proactive, and committed to delivering results. I can work independently and adapt quickly to new systems and workflows.
I am open to long-term remote opportunities where I can contribute to both customer experience and operations.
My rate is flexible depending on the role and responsibilities.
