I am a dependable and detail-oriented Virtual Assistant with 3+ years of experience supporting entrepreneurs, coaches, and online businesses with customer support, operations, and digital content management.
I help business owners save time, improve customer experience, and keep their online content organized and running smoothly.
I previously worked in the BPO industry supporting a U.S. financial account as an Escalation Support Specialist, where I handled supervisor-level responsibilities. My role involved resolving complex customer concerns, managing escalated cases, and ensuring issues were resolved efficiently while maintaining a positive customer experience.
I also worked as a Customer Experience and Content Manager for an entrepreneur, podcast host, and writer. In this role, I supported both business operations and digital content production, helping maintain consistent and high-quality content across multiple platforms.
Here’s how I can help your business:
Customer Support
• Email, chat, and phone support
• Escalation handling and complex case resolution
• Customer issue investigation and follow-ups
• Maintaining positive customer experiences
Administrative Support
• Back-office and administrative tasks
• Workflow and task organization
• Documentation and reporting
Content & Podcast Support
• Social media content posting (LinkedIn, Facebook, Instagram)
• Graphic editing for social media content
• Podcast show notes, transcripts, and log sheets
• Preparing editing instructions for video and podcast production
• Quality checking YouTube videos, commercials, and ads before publishing
• Podcast outreach and collaboration coordination
• Monitoring YouTube and podcast analytics
• SEO-aware content formatting and optimization
I’m known for being organized, reliable, proactive, and highly detail-oriented. I take pride in helping businesses run smoothly by supporting customers, improving workflows, and maintaining high-quality digital content.
I hold a Bachelor of Science in Biology, which strengthened my analytical thinking, research skills, and problem-solving abilities.
I’m always eager to learn new tools and systems and committed to providing dependable support to help businesses grow.
