I have been in the BPO industry as a Customer Service Specialist for almost 9 years now. I’ve handled voice and non-voice accounts for telecommunications company such as Virgin Media UK and Bell Canada.
As a customer service representative, I have handled billing, account concerns and basic technical issues for mobility as well as residential services. I also handled chat escalations as a resolutions expert. I am very much willing to learn new skills that is required for the job.
