Hello! My name is Francis Dale Diaz, and I am a dedicated, results-driven professional with experience in customer service, technical support, administrative tasks, team leadership, and virtual assistance. I am currently seeking opportunities as a Customer Service Representative, Amazon Virtual Assistant, or Shopify Virtual Assistant.
With several years of experience in the BPO industry, I have successfully handled customer inquiries through phone, chat, and email support. My background includes assisting customers with credit card accounts, payments, fraud-related concerns, account maintenance, ticket management through Zendesk, and resolving issues while maintaining excellent customer satisfaction.
In addition, I have experience performing administrative tasks, including managing emails, handling sales invoices, responding to customer inquiries, data entry, document organization, and supporting daily business operations. I am highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
I also served as a Team Leader in a BPO company, where I coached and supported agents, monitored performance metrics, ensured service quality, and helped drive team success. This leadership experience strengthened my communication, problem-solving, and people-management skills.
As a tech-savvy professional, I quickly adapt to new software, systems, and technologies. I am comfortable learning new tools and continuously improving my skills to meet business needs and deliver outstanding results.
Why Choose Me?
Experienced Customer Service Professional
Former BPO Team Leader with leadership experience
Skilled in Administrative Support and Data Management
Tech-Savvy and Fast Learner
Strong Communication and Problem-Solving Skills
Experienced in Phone, Email, and Chat Support
Knowledge of Zendesk, CRM Systems, Google Workspace, and Microsoft Office
Reliable, Organized, and Detail-Oriented
Able to Work Independently and Meet Deadlines
Committed to Delivering Exceptional Customer Experiences
I am passionate about helping businesses grow by providing excellent customer support, efficient administrative assistance, and dependable virtual support. My goal is to become a valuable asset to your team by contributing professionalism, dedication, and a strong work ethic to every task I handle.
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