Hello, I am known for my honesty and unwavering dedication,
I bring over 6 years of experience in BPO as Customer service Representative Credit Card, Technical support, and Sales account. And i also have a year experience in
Credit Repair Industry. Throughout my tenure, I've held diverse roles including Sales Representative, Customer Service Representative, and Dispute Analyst. Here's a breakdown of my responsibilities within each capacity:
Customer service Representative for
Credit Card:
-Follow proper steps of verification to prevent fraudsters.
- Discuss billing statement, credit card balance, and other charges on customers account.
- Provide solution right away about card issues and fraud transactions for the customer.
- Provide good customer service.
Technical support for account online:
- Answering approximately 100 to 150 calls per day on a friendly and courteous manner.
- Walkthrough customer how to create online profile through website.
- Help retrieve customers account if they forgot email or password.
- Help check what are the card added on their profile, remove or re-add card or permanently delete online profile.
- Provide benefits about having an online account and rewards.
Sales account
- Answering approximately 150 calls per day on a friendly and courteous manner.
- Discussing order status information and help complete orders over the phone or walk through
customer placing order through the website.
- Processing refund, reshipment and cancellation of orders.
- Providing good options for returns and giving exact information for refund policy timeframe.
- Handles gift card lost and stolen, fraud transaction, reactivating and status check on non-receipt gift cards.
- Following conversational script provided by Macys and keeping the customers call short.
- Escalated calls will be transferred correctly to support or supervisor if needed.
- Provide good customer service.
Credit Repair
- Proficient in pulling credit reports from various platforms like IdentityIQ, MyScoreIQ, Smart Credit, -----------, -----------, -----------, Annual Credit Report, Credit Karma, Credit Sesame, etc.
- Thoroughly analyzing credit reports to identify derogatory items like Incorrect Personal Information, Late Open, Late Closed, Charge Offs, Collections, Repossession, Child Support, Bankruptcy, and Inquiries.
- Handling online dispute filings and providing assistance like CFPB, FTC, BBB, Attorney General, Opt-Out.
- Skillfully drafting and processing dispute letters in accordance to FCRA Laws like Factual Letter, FTC Letters, Metro2, Inquiry Removal Letters, etc.
- Managing correspondence with secondary bureaus like LexisNexis, SageStream, Corelogic, Chex System, etc.
- Conducting dispute calls with the three major credit bureaus like Experian, Equifax, and TransUnion
- Familiarity with a range of Credit Monitoring Portals like Credit Repair Cloud, DisputeFox.
I am eager to bring my diverse skill set, unwavering dedication, and passion for delivering exceptional service to your esteemed organization. Thank you for considering my application. I look forward to the opportunity to contribute to your team.
