Summary of Skills
Technical Proficiency:
Troubleshooting computer hardware and software, with Microsoft Office Applications and Proprietary Systems
Setting up printers, network configurations, and installations of operating systems (Windows)
Cloud platforms - Azure and AWS: Setting up virtual desktops and basic EC2 set-ups
IT Support and Service Management:
Extensive experience in IT helpdesk support, management of tickets through ServiceNow and Spiceworks, and SME Support for Tier 1 issues.
Skilled in Active Directory administration, including password resets and user account management.
Able to generate SLA reports for analysis to ensure that service level agreements are met.
Communication Skills/Customer Service:
Proven skills in handling inbound and outbound calls; remote assistance in troubleshooting technical issues to resolution in a timely manner.
Undergone cross-training in different BPO functions, which develops flexibility and delivery of service across a wide array of domains.
Known for clear, concise communication that enables smooth problem resolution and customer satisfaction among colleagues and clients.
Continuous Learning and Adaptability:
Proactive in attending training courses like Adobe Photoshop and Dreamweaver to enhance creative and technical skills;
Prompt in the application of new technologies and methodologies to keep abreast with changing IT landscapes;
Very strong learner and applicator of new skills to function as an integral part in the success of any team and growth of organizations.
Worker Identity
As a worker, I would want to be known for the following:
Reliability: Consistently deliver top quality work and meet deadlines.
Problem-Solving Skills: Executing a problem-solving approach in the challenges dealing by ensuring solution efficiency.
Team Collaboration: Realizing one's contribution towards the development of effective team relations, displaying a supportive work atmosphere.
Continuous Improvement: Staying ahead of the IT world; seeking opportunities to learn and grow in professional skills continuously.
Customer Focus: That customer needs are accounted for and their user experience remains seamless by proactive support.
With these qualities and skills, I try to contribute effectively in any team or organization, while continuously enhancing my capabilities to match the changing demands of the industry.
