Work Experiences:
September 2022 - September 2023
Driver Support Specialist - Budee
- Verify the driver's schedule and zone assignment for the day
- Check on the Internal Maps for zones and perform routing/ rerouting
- Assign/Move orders and drivers to adjacent zones if necessary
- Monitor driver audit page for identifying ideal breaks/lunch and enforce if needed
- Ensures that driver are following their routes and assigns the best possible ways depending on order location
- Handles inbound driver calls for order status and outbound calls for getting in touch with customers
- Negotiate with driver-specific customers for OOS/missing items/replacement and offer a reschedule and discount
- Acquire ETA for orders and driver arrival back to the Hub
- Perform Customer Support tasks and ad hoc tasks on shift
January 2021 - March 2022
Walmart Automation asst. Manager Apprentice/ TL / PL / Auditor - Online asst. Manager Duties
- Handle multiple stores in one cluster
- Responsible for the smooth flow of store operations including Product Listings, Order Processing, and CSR tasks.
- Monitor, Coach, Train, and Evaluate the performance of VA as well as store statistics.
- Onboarding on new active stores adding initials product listings and assigning VA to perform tasks on each store.
- Conduct Huddles, Pieces of training, and Meetings of VA under the cluster.
- Gather and analyze performance reports of each store daily.
- Create action plans and evaluate store performance for improvements.
- Communicates to clients regarding store status and concerns.
- Perform final interviews for VA applicants in the company.
Team Leader
- Oversee the operations and performance of the assigned store.
- Perform Huddles and set expectations on a daily and weekly basis.
- Secondary responsibilities are Product Listings
- Motivates and coaches co-workers in the store.
- Daily reporting on store performance
Product Listing
- List and source profitable products from the supplier's website
- Knowledgeable in using OAG software for listing
- Input data for listings using Google Sheets
- Verify and double-check listings and perform upload on the Walmart store
Auditor
- Evaluate and triple checks the submitted listings from the Product Listers
- Compare listings if it has passed the Walmart standards and restrictions
- Inform and record the Product lister's performance daily
- Sets guidelines for Quality listings and Profitability of the items to list
- Communicate to the team using Slack and Zoom.
September 2017 - March 2019
Order Management Specialist Amazon FBA - Online
- Adding new orders into an orders database
- Processing orders from a USA-based website following very specific steps
- Recording all order information in a database
- Updating tracking numbers for customer orders
- Logging into customer accounts to check for tracking numbers
- Update the status of all packages from shipped, in transit, to delivery, monitoring for any shipping problems
- Creating new customer accounts by filling out online forms, and recording account info in a database
- Logging into various accounts and updating a database with current account balance, expiration date, promotions, etc
- Copying and pasting coupon information from emails into a spreadsheet
- Confirming gift card balances
- Preparing and editing return shipment labels with Photoshop or similar image editing software
- Monitor inventory for price changes and out-of-stock items
November - 2016 to May - 2017
Customer Service and Back Office SupportMy Water Filter- Online
- Order Processing
- Bookkeeping and accounting
- Customer Service, Sales, Inquiry, Complains
- Google Apps suite ( Mail, drive, docs, spreadsheets )
- Data Entry, adding products and content to websites
- Update and Create Standard Operating procedures from a video
- Experience with the Magento eCommerce platform
- Experience with Xero Accounting, Asana, Harvest, Ontraport, Zendesk
November - 2007 to October - 2011
Assistant Restaurant ManagerMcDonald's Restaurant- Operation/Office Based
-Give feedback and coaching to all employees at all times
-Set sales targets and objectives for crew persons daily.
-Maintain Quality, Service, and Cleanliness at standard levels
-Handles customer complain
-Ensures that Food Safety is in place and practiced
-In charge of building maintenance and planned maintenance
-Handles ordering of perishables and dry products
-Conduct daily and weekly inventory of food and dry products
-Train employees on policies and procedures, workplace safety, and security
-Responsible for crew scheduling and delivery rider schedule
-Assist the RM on a day to day operations
-Complete and analyze restaurant reports and make an action plan
March - 2007 to November - 2007
Front Desk StaffCrown Regency Suites and Hotel- Operation / Office-Based
-Great and welcome guests to the hotel
-Provide information on hotel facilities and amenities
-Handles guest check-in and check-out procedures
-Process billing statements
-Prepare a daily report on hotel occupancy and statistics
-Communicates to all departments during hotel operations
-Hotel Telephone Operator
