My tenure as Head of Human Resources at CusmizPh was marked by a transformative impact, scaling our workforce and refining our recruitment process to align with our strategic objectives. At IntouchCX, our team's collaborative efforts led to a significant uplift in customer satisfaction, with the Net Promoter Score soaring from 65% to an impressive 87%.
Through innovative strategies, I've made strides in optimizing workforce management and significantly reducing attrition rates, which has solidified team stability and operational effectiveness. My proficiency in social media marketing and data analytics, bolstered by recent certifications, positions me at the forefront of HR innovation and operational excellence.
