My aim is to obtain a challenging position in an industry that provides quality service and be able to serve the company to the fullest of my assets and abilities with sharing determination to succeed and invaluable dedication to my profession.
Employment History:
Insurance Operation Analyst/Customer Service Representative
* Prescription Drug Claims processing
* Follow adjudication policies and procedures to make sure proper payment of claims.
* Serves customers by answering Medical Claims questions.
Customer Service Representative/Claims Quality Analyst
* Medical (Physician's Office Visit & Emergency Visit) and Dental processing for American
General Life Insurance Company
* Ensures all information on documents are captured correctly according to the reference
manuals and quality standards.
* Follow adjudication policies and procedures to make sure proper payment of claims.
* Build and Maintain Dental and Medical benefit codes using the parameter which can be
interpreted by the claim adjudication process.
* Serves customers by answering disability claim questions.
* Maintains customer records by updating account information.
I can also support with various admin tasks like:
-Web search
-Manual copy and paste task
-Document preparation, Sort and compile Documents (Google sheets, MS Excel and more!)
-Accuracy Verification
-Data Transfer
-Organize database or Filing Systems
-Auditing
-Product Listings
-Canva (basic editing)
-Other administrative task (scheduling and calendar management, email management, record keeping, travel arrangements)
I am willing to work for more hours when needed and I am open to Short-term and Long-term projects,
Message me and let's get your data ready!
