Ticketing Specialist | Concur, Sabre, Galileo, Amadeus, Worldspan | BSP & Bank Reconciliation | Customer Engagement Champion | 14 Years in the Corporate & Leisure Travel

Senior Corporate & Leisure Ticketing Specialist | Travel Operations Expert | GDS Specialist (Sabre, Amadeus, Galileo, Worldspan) | Corporate Travel Consultant | Airline Ticketing & Fare Construction Expert | Customer Service Professional | Process Improvement Advocate

With over 14 years of experience in the travel industry, I specialize in corporate and leisure travel operations, airline ticketing, fare construction, exchanges, refunds, and complex itinerary management. Throughout my career, I have successfully supported high-volume travel operations, delivering accurate and efficient travel solutions while maintaining compliance with airline regulations, IATA standards, and industry best practices.

Previously, I worked as a Senior Corporate Ticketing Specialist at Samsung Hospitality Philippines, where I managed domestic and international ticketing operations using Sabre and Amadeus while ensuring fare accuracy and regulatory compliance.

Prior to that, I spent nearly seven years with CX Loyalty as a Senior Leisure Ticketing Specialist, managing over 2,000 domestic and international itineraries monthly, resolving complex ticketing issues, facilitating training programs, and contributing to operational improvements that enhanced productivity and service quality. My experience also includes leadership and quality-focused roles with Carlson Wagonlit Travel and WNS Global Services, where I supported travel operations, quality assurance, client relations, reporting, coaching, and process optimization.

My expertise includes:
1. Airline Ticketing & Travel Operations
2. Corporate & Leisure Travel Management
3. Fare Construction & Pricing Compliance
4. Exchanges, Refunds & Reissues
5. BSP, Commission & Financial Reconciliation
6. GDS Systems: Sabre, Amadeus, Galileo & Worldspan
7. ADM Investigation & Root Cause Analysis
8. Travel Documentation & Visa Requirements
9. Reporting, Analytics & Productivity Management

Education:
Bachelor of Science in Information Technology, Polytechnic University of the Philippines
Additional Studies: Python Fundamentals, Intermediate Python, and MySQL Mastery

I am passionate about delivering exceptional travel experiences, improving operational processes, mentoring tea-----------mbers, and leveraging my extensive travel industry expertise to support organizational growth and customer success.