I am an experienced IT professional specializing in automated system support and recovery documentation. I excel in monitoring mission-critical processes, and managing command-line utilities and file transfer protocols. My expertise includes troubleshooting and maintaining VMware environments, handling virtual machine management, and documenting system enhancements. Proficient with monitoring tools like VROps, Icinga, and Grafana, I adhere to change management processes and efficiently handle ticketing systems such as ManageEngine and RemedyForce. I ensure effective communication with vendors and stakeholders for process maintenance and issue resolution.
