Hi! I'm Claire, a Hospitality Operations Specialist with over three years of remote experience supporting boutique hotels and vacation rental businesses.
I specialize in hotel operations, reservation management, OTA administration, guest communication, digital check-in, housekeeping coordination, and process documentation. I enjoy creating efficient workflows, solving operational challenges, and helping businesses deliver seamless guest experiences.
I have hands-on experience with industry-leading hospitality systems, including Mews, Cloudbeds, SiteMinder, ----------- Extranet, Airbnb, Vrbo, Expedia Partner Central, Akia (including guest messaging automations), Goki, Salto, Flexkeeping, and Notion. I'm also proficient with Google Workspace, Microsoft Office, Canva, and CapCut, and I collaborate with remote teams using RingCentral, Slack, WhatsApp, and email.
My responsibilities have included managing reservations, maintaining OTA listings, coordinating with housekeeping and maintenance teams, processing booking modifications and refunds, creating and improving SOPs, organizing operational documentation, managing digital guest access, and streamlining guest communication through automation.
I'm known for being dependable, detail-oriented, proactive, and quick to adapt to new systems. I take ownership of my work, communicate effectively with remote teams, and enjoy finding ways to improve operations while maintaining a high standard of guest service.
I'm currently seeking a long-term remote opportunity where I can contribute as a Hospitality Operations Specialist, Operations Coordinator, Executive Assistant, or Property Management Professional. My goal is to become a trusted member of a growing team by helping optimize operations, improve processes, and deliver exceptional guest experiences.
