Senior Automation Engineer (Programmer)
Automation Development: Designed and implemented automation solutions using Python and PHP, optimizing workflows and reducing manual processes for various business functions.
Database Management: Managed and maintained databases in MSSQL and MySQL, ensuring data integrity, performance, and scalability for mission-critical applications.
IVR Engineering: Developed and optimized Interactive Voice Response (IVR) systems using M3 Designer (Aspect 2.0), improving customer service operations and telephony solutions.
AppSheet Development: Created and maintained low-code applications on AppSheet, delivering tailored business solutions that improved efficiency and user interaction.
System Integration: Collaborated with cross-functional teams to integrate automation systems with existing IT infrastructure, ensuring smooth data flow and process execution.
Technical Leadership: Provided mentorship and technical guidance to junior developers, promoting best coding practices and efficient development methodologies.
Troubleshooting & Support: Diagnosed and resolved complex technical issues across automation, IVR systems, databases, and low-code platforms, ensuring minimal downtime and high system reliability.
