Hi! I'm Gerlyn, a Customer Support Virtual Assistant who genuinely cares about doing the job right — not just answering messages, but actually making your customers feel taken care of and your workload lighter.
I know running a business means juggling a hundred things at once, and customer support is often the part that eats the most time while mattering the most. That's exactly where I come in. I've spent years handling real customers for companies like Time Warner Cable, Expedia, Google Store, and Nest Labs — resolving technical issues, managing orders, and supporting US, Canada and UK customers across phone, chat, and email. I know what it takes to keep customers happy even when things go wrong, and I bring that same care to every business I work with.
I'm not chasing just any job — I'm looking for a client I can genuinely grow with and support long-term, the same way I'd want to be treated if our roles were reversed.
I may be new to the VA title, but I'm not new to doing this work well. If you're looking for someone dependable who treats your customers like they matter — because they do — I'd love to talk.
Thank you for taking the time to read this. I hope to hear from you.
Verified
