IT Cloud Support Specialist with extensive experience in Microsoft 365, Azure (Entra ID), Intune, and enterprise network/security environments. I support businesses in managing users, securing devices, and maintaining stable IT infrastructure across cloud and on-prem systems. Experienced in L1–L3 support, escalations, migrations, and infrastructure operations in global environments.
Core Services I Provide
- Microsoft 365 & Azure
Microsoft 365 Administration (Exchange, Teams, SharePoint)
Azure / Entra ID (user management, MFA, Conditional Access)
Identity Governance and access control
- Intune & Endpoint Management
Device enrollment and compliance policies
MDM / MAM configuration and troubleshooting
Intune migrations (on-prem / hybrid to cloud)
- Network & Firewall Engineering
Firewall configuration (Fortinet, Palo Alto, Checkpoint, Watchguard)
VPN setup and troubleshooting (site-to-site / remote access)
Routing (static/dynamic), NAT, ACL configuration
SD-WAN and HA setups
Network troubleshooting and performance optimization
- IT Support & Operations
L1–L3 incident handling and escalation support
RMM tools (NinjaOne, N-able)
IT documentation (MOPs, SOPs)
Change, Incident, and Problem Management
Tools & Technologies
Microsoft 365 | Azure | Entra ID | Intune
Fortinet | Palo Alto | Checkpoint | Watchguard
VPN | NAT | Routing | SD-WAN
NinjaOne | N-able
Proofpoint | Trend Micro | Zscaler
Active Directory
Certifications
Cloud & Microsoft:
Azure Fundamentals | Microsoft MTA (Windows Server / Azure)
Microsoft Identity & Access (IAM)
AWS Cloud Practitioner
Networking & Security:
Fortinet Network Security Expert (NSE 1–3)
CCNA
ISC2 Certified in Cybersecurity
ICSI Network Security Specialist
Watchguard Endpoint Security (EDR/EPDR)
IT Service & Management:
ITIL 4 Foundation
ISO/IEC 20000 ITSM Associate
ISO/IEC 27001 Information Security Associate
Six Sigma Yellow Belt
PMI Project Management Associate
Verified
