Logistics, Shipping & eCommerce Operations Specialist | 3PL • Shopify • Amazon • TikTok Shop • Warehouse Management | 5+ Years Experience
I help logistics companies and e-commerce brands streamline fulfillment operations, improve shipping accuracy, and deliver excellent customer experiences.
With 5+ years of experience in logistics coordination, 3PL operations, Shopify, Amazon, TikTok Shop, warehouse management, and customer support, I provide end-to-end operational support for fast-growing businesses.
I currently work with a US-based 3PL fulfillment warehouse, managing the day-to-day operations for multiple Shopify, Amazon, and TikTok Shop brands. My responsibilities include order processing, inventory monitoring, shipment tracking, carrier coordination, issue resolution, and ensuring orders are fulfilled accurately and on time.
My expertise includes:
- 3PL and warehouse operations
- Shopify, Amazon, and TikTok Shop fulfillment
- Inventory management and reconciliation
- Shipment tracking and carrier coordination
- Amazon FBA prep and inbound shipments
- Customer service and order issue resolution
- Reporting, data analysis, and process automation
- Excel, Google Sheets, SQL, and Google Apps Script
- AI tools including Claude and other automation platforms to streamline workflows and improve productivity
I’ve managed the full logistics cycle—from inbound containers, parcel shipping, and warehouse coordination to marketplace order flows, inventory syncing, and customer support.
I also build simple automation tools and tracking systems to improve visibility, reduce manual work, and increase operational
efficiency.As someone with a deep-rooted passion for logistics and customer service, my journey in the industry has been marked by a commitment to excellence. With a robust background in key account management, operations, and customer support, I have honed my skills in optimizing processes and ensuring top-tier customer experiences. Proficient in data analysis tools such as Zendesk, Salesforce, Metabase, and Redash, I've consistently driven operational improvements. My career has been a testament to my dedication to enhancing service standards and delivering exceptional results in dynamic, fast-paced settings.
