Hi, I'm Mary, and I have over 5 years of experience in the BPO industry. I began my career as a Customer Service Representative and, through consistent performance and dedication, was promoted to the role of Mission Control Analyst. Throughout my career, I have developed a strong understanding of customer service operations, workforce management, and real-time monitoring.I am highly proficient in Microsoft Excel, which I regularly use for data tracking, reporting, performance analysis, and process improvement. My experience has strengthened my analytical, problem-solving, and communication skills, allowing me to effectively support both operational goals and customer satisfaction.
In addition, I have experience as a Social Media Manager with a deep understanding of various social media platforms. I have managed multiple accounts across different channels, created engaging content, and scheduled and published posts, including text, images, and videos. I also monitor social media performance, analyze data, and prepare reports on key performance indicators (KPIs) to help improve engagement and overall digital presence.I am a detail-oriented, adaptable, and results-driven professional who is passionate about delivering excellent customer service and contributing to business growth.
