I'm an E-commerce Specialist & Customer Experience Professional with a passion for providing seamless customer experiences and solving problems with efficiency, empathy, and a results-driven mindset.
I am a Communications graduate with 8 years of experience in customer service, including 3 years in leadership roles. My background includes E-commerce, Healthcare, and Home Cleaning Services where I've taken on various roles like Patient Care Coordinator, E-commerce Specialist, Quality Analyst, Team Lead, Customer Service Representative, and Scheduling Coordinator.
Over the years, I’ve built a reputation for being resourceful, organized, and solution-focused. I’m skilled in handling customer inquiries in any communications channel, managing administrative tasks, and basic calendar and e-mail management. I’m confident using tools like Salesforce, ZOHO People, Workday, JIRA, Okta, Citrix, RingCentral, Google Workspace, Microsoft Office, Slack, Connecteam, and Maid Central.
My leadership experience has sharpened my abilities in employee management, conflict resolution, and project coordination. I also take pride in mentoring teams and leading with empathy, professionalism, and a strong work ethic.
If you're looking for someone who thrives in dynamic environments, adapts quickly, efficient, and always brings a customer-first mindset—I’d love to connect!
Verified
