An able, enthusiastic, skilled, and realiable computer literate seeking for a postion that reflects my experiences, skills, and personal attributes including dedication, meeting goals, creativity, and ability to follow through.
A Quality Analyst Level 2, working in an insurance company for more than three years. I audit Health Insurance - ICD 10, Auto & Home Insurance, Personal & Commercial lines, Life Insurance and Sports & A----------- Insurance. The applications I use include Epic, Mercury, BindHQ, AMS360, AIM, IR, PL Rater, Salesforce, and various carrier websites.
Managed a total of 52 representatives from various accounts, each with different tasks and workloads. I proactively maintained communication with team leaders and the operations team.
Teaching and guiding our newly hired QAs.
Previously, I worked as an Admin Support in a Real Estate VA company as part of the leadership team. My responsibilities included:
- Working on daily report schedules and summaries.
- Preparing weekly, monthly, and yearly productivity reports for the VAs and Leadership Team.
- Creating graphs and bar charts using Google Workspace and Time Doctor.
- Tracking red-flagged issues, commendations, and client call-outs for real estate agents and clients.
- Managing tenancy and buyer receipts.
- Tracking errors related to wrong addresses made by the VAs.
- Reviewing VA process notes.
- Reporting directly to our CEO, CSM, and OM.
- Creating accounts for newly hired VAs on Airtable, -----------, and other platforms.
- Analyzing the overall productivity of the company.
- Assisting the accounting department, human resources, administrative assistants, and managers.
In addition to my professional experience, I am a freelance artist specializing in both graphic and traditional art. I am also a badminton coach.
