TECHNICAL
•Setup and maintain different kind of connectivity and integrate setups as below:
AS2 | X400 | SFTP | OFTP | VAN | FTP | FTPS | SMTP | HTTPS/Webservice
Other Skills:
*OpenVPN Admin task | Single Sign On Admin | Amazon Cloud server Creation | Azure Server Creation | Amazon Security Group Admin | Amazon AS2 connection Setup | Walmart AS2 connection Setup
•Develop, coordinate, implement, and manage EDI-related developments for the organization
•Coordinate all EDI testing, implementations, and upgrades
•Provide link between the business and any data-trading partners; working with trading partners/Customers to determine the type of data they would like to trade and develop guidelines and specifications for data exchange
LEADERSHIP / ADMIN
•Point of Contact / Project Lead / RTS (Ready to serve accounts Lead)
•Develop and maintain strong relationships with assigned accounts
•Assist in new customer onboarding activities
•Track customer projects across multiple internal departments and communicate effectively to customers in the form of status calls and email communication
• Lead regular customer status meetings to communicate updates and address any questions or challenges regarding open items/projects
• Act as point of escalation for tea-----------mbers
• Work closely with the Managed Services Manager to drive department goals and initiatives
• Perform periodic account reviews to ensure service levels are being maintained
• Utilize all resources available to facilitate task completion within your team
• Communicate effectively with all levels of an organization from C level executives to end users through both written and oral communications
• Coordinate with internal resources to ensure proper resolution when necessary
• To be disciplined in the logging of time, events, and customer communications to ensure service levels are met and without degradation
• Worked with ASPAC, EMEA and US geo’s with almost 8 years of experience in EDI industry
