Professional Career Background I am an experienced Property Manager and Team Leader with a strong background in managing short-term rental operations across leading booking platforms such as Airbnb, -----------, Expedia, and VRBO. I specialize in property management, team leadership, and operational optimization, consistently delivering exceptional guest experiences, high occupancy rates, and streamlined workflows. Property Management & Vacation Rental OperationsSkilled in managing multi-platform bookings, guest communications, and calendar synchronization using Guesty, Lodgify, and Zoho.Proficient in -----------, Google Sheets, and Zoom for task management, reporting, and cross-functional collaboration.Experienced in leveraging ChatGPT and Otter for AI-driven automation, process documentation, and improved communication workflows.Hands-on expertise in channel management, listing optimization, pricing strategies, and dispute resolution to maximize revenue.Track record of implementing SOPs and automation tools that improve operational efficiency, reduce turnaround time, and enhance guest satisfaction. Team Leadership & Performance ManagementManaging the day-to-day activities of a team to ensure smooth operations and adherence to service standards.Motivating and empowering tea-----------mbers by developing skills in product knowledge, communication, and confidence-building.Conducting monthly and quarterly performance reviews, providing actionable feedback, and aligning team goals with organizational -----------signing and implementing skill-building activities and training programs to enhance productivity and -----------veloping and executing strategies to achieve key performance indicators such as Scorecard results, CSAT, efficiency, and productivity targets.With combined expertise in hospitality management, team leadership, and technology integration, I bring a balance of strategic oversight and hands-on execution. My leadership style focuses on empowering teams, optimizing operations, and leveraging technology to deliver consistent, high-quality outcomes for both guests and property owners.
