As a Senior IT Support Specialist with over 4 years of hands-on experience, I have effectively managed and secured IT infrastructure across multiple offices. At a JP Morgan Company, I pioneered IT operations in the Philippines, providing full-spectrum support for iOS devices, managing asset acquisition, and handling network installations. Proficient in Google Workspace, Slack, and Jira, I played a key role in achieving SOC 2 Type II Certification. My technical skills include router configuration, data protection, and advanced troubleshooting for various devices. I excel in both individual and team settings, having managed IT operations and trained employees on cybersecurity measures. Additionally, I bring a creative edge with my proficiency in Adobe Photoshop, Premiere Pro, and other editing software.
