Highly motivated and detail-oriented Customer Support Specialist & Social Media Manager with expertise in Zendesk, Hootsuite, Meta Business Suite, and CRM tools. Experienced in handling customer inquiries, troubleshooting issues, optimizing workflows, and enhancing customer retention. Skilled in social media management, content creation, audience engagement, and automation to improve brand presence and community interactions. Organized, proactive, and tech-savvy, with a strong ability to streamline operations, improve customer experiences, and support business growth.
