I am a Customer Support and Healthcare Virtual Assistant with nearly 20 years of combined experience in customer service, quality assurance, healthcare support, appointment coordination, and administrative operations. Throughout my career, I have supported U.S.-based customers and patients across telecommunications, financial services, and healthcare industries, delivering exceptional service through phone, chat, and administrative support channels.
For more than 4 years, I worked with a U.S.-based Emergency Dental Service, assisting patients experiencing urgent dental concerns while coordinating appointments with providers across the United States. My responsibilities included patient intake, insurance verification, appointment scheduling, administrative documentation, and patient communication.
My role involved handling 100+ inbound and outbound patient calls daily, managing patient intake, insurance verification, appointment scheduling, and administrative documentation. I was also responsible for explaining services, addressing patient concerns, overcoming objections, and securing scheduling fees to confirm appointments. Through effective patient communication and lead conversion strategies, I consistently ranked among the Top 3 performers on the team, generated 86+ confirmed clinic bookings per month, and maintained a 90%+ conversion rate from patient inquiry to confirmed appointment.
In addition to my healthcare experience, I have a strong background in telecommunications and financial services, including customer support, troubleshooting, quality assurance, and client communication. This diverse experience allows me to adapt quickly to new systems, resolve complex concerns efficiently, and provide a consistently high level of customer care.
This experience strengthened my ability to combine compassionate patient care with revenue-focused results. I am highly skilled in lead qualification, patient engagement, appointment conversion, and delivering exceptional customer experiences while maintaining professionalism, empathy, and attention to detail.
I thrive in fast-paced remote environments and am comfortable adapting to new systems, managing multiple priorities, and working independently with minimal supervision.
Core Skills:
• Patient Care Coordination
• Appointment Setting & Scheduling
• Customer Support
• Sales & Appointment Conversion
• Lead Qualification
• Insurance Verification
• Inbound & Outbound Calls
• Administrative Support
• Data Entry & Documentation
• CRM Management
• Conflict Resolution
• Remote Team Collaboration
• Chat Support
• Troubleshooting
• Quality Assurance
• Customer Experience
• Technical Support
I am seeking a long-term opportunity where I can leverage my healthcare, customer service, and sales experience to help businesses improve operations, increase conversions, and deliver outstanding patient and client experiences.
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