I hold a degree in Hotel and Restaurant Management and am 25 years old. I have extensive experience working in the service industry, including roles in restaurants where I managed face-to-face customer service. Most recently, I worked in customer service for an airline, handling inquiries and concerns related to flights over the phone. Currently, I manage email communications, addressing complaints, feedback, and claim requests. In my role as Customer Relations, I conduct investigations for all the cases I manage.
