I am a dedicated healthcare professional with over 9 years of experience in the Healthcare BPO industry, specializing in member services, medical billing and collections, and medico-legal coordination.
Throughout my career, I’ve developed strong expertise in U.S. healthcare processes, including insurance verification, claims management and revenue cycle support. As a Medical Liaison, I’ve also worked closely with hospitals and law firms to manage billing and medical record requests for Motor Vehicle Accident (MVA) cases, ensuring timely, accurate, and compliant documentation.
My background has honed my skills in client communication, problem-solving, and data accuracy, allowing me to deliver high-quality, reliable support in fast-paced and confidential environments. I take pride in bridging the gap between healthcare providers, patients, and external partners, always aiming for efficiency, compliance, and exceptional service.
Key Skills:
Healthcare BPO Operations
Member & Provider Services
Medical Billing and Collections
Hospital Billing Coordination
Medico-Legal / MVA Case Management
Medical Records Handling & Release
Insurance Claims & Denials Management
Data Accuracy & Confidentiality
Communication & Client Relations
