Results-driven Customer Support and Escalations Specialist with 7+ years of experience in high
volume BPO environments. Proven expertise in escalation management, technical
troubleshooting, and customer retention, with a strong track record of resolving complex issues
efficiently and within SLA targets. Recognized for taking full ownership of cases, identifying root
causes, and delivering accurate, customer-focused solutions across phone, email, and chat
channels. Skilled in cross-functional collaboration, process improvement, and maintaining high
customer satisfaction in fast-paced environments. Seeking a remote role where I can contribute
to operational efficiency and elevate the customer experience.
