An inquisitive, hard-working, and adaptable individual with a total of six years' experience working in the Outsourcing industry. I've worked with amazing people locally and globally, across many demographics, as a customer service representative, technical service representative, financial service representative, measuring technician, and currently as a Sr. Helpdesk Technician.
Helping customers, end users, and clients solve various challenges has been one of my favorite experiences. It can't be done without listening empathetically, building professional connections, providing prompt and direct communication, and ensuring one's service satisfaction.
I consistently crave knowledge, so I dedicate myself to continuously learning and acquiring new skills, which helps me become versatile. This quality has aided me in earning my current position; in less than a year, I went from being a regular agent to a subject matter expert and certified trainer.
Fundamentally, I am a mom of two beautiful yet naughty cats, and a devoted wife, which I consider to be the best assignment in the world.
I'm open to all challenges and opportunities. Rest assured that my commitment aligns with the standard of every great business's vision and goals. Thank you for your time and consideration in visiting my profile.
I look forward to meeting with you in a scheduled interview soon to discuss the job position and my qualifications.
