Results-driven Technical Support Engineer with 8+ years of experience specializing in Microsoft 365 administration, Intune, and Entra ID (Azure AD). Skilled in managing multi-tenant environments, troubleshooting complex technical issues, and leading migration and deployment projects for Exchange Online, Teams, and SharePoint. Known for mentoring support teams, improving SLA performance, and driving customer satisfaction through documentation and process optimization. Passionate about building secure, scalable solutions and ensuring seamless IT operations across hybrid environments.
