Information Technology Administrator and Data Manager with extensive experience in handling front-end and back-end applications, developing new technologies to enhance the customer journey, troubleshooting technical and server-related issues, managing email sequences, updating Salesforce CRM, and overseeing automation. Supervisory experience of entire data team. Talent in collaborating with the data and marketing teams to improve programs and processes, working on coding with HTML, PHP, CSS, JavaScript, and Elementor/WordPress, while analyzing and resolving technical issues and providing staff training on technology usage. Excels at listening attentively to client needs, while providing information about products and services, accurately recording details of customer interactions in the contact management system, handling technical inquiries, and troubleshooting problems related to hardware, software, networking, and host computer applications. Maintains positive and professional relationships with customers. Expertise in website management, marketing collateral creation, telephone connectivity troubleshooting, and managing various servers and hardware/software systems.
