I am a detail-oriented administrative and customer support professional with nearly 3 years of experience in the healthcare and BPO industry.
Previously, I worked as a **Regional Account Manager at Optum Global Solutions**, where I analyzed reports, investigated payment and claim issues, prepared documentation, reconciled accounts, communicated with U.S. insurance companies, and handled confidential information while collaborating with internal teams.
I am currently working as a **Payment & Research II Representative (Cash Posting Representative) at Tenet-Conifer Global Business Center**, where I post insurance and patient payments, review EOBs, research payment discrepancies, reconcile accounts, process credit balances, and maintain accurate documentation while ensuring compliance with healthcare regulations.
I also gained valuable customer service experience as a **Customer Service Representative at Teleperformance**, assisting customers with billing inquiries, account updates, payment concerns, and issue resolution.
My experience has strengthened my skills in administrative support, data entry, email communication, Microsoft Office, documentation, research, and customer service. Although I am new to the Virtual Assistant industry, I am a fast learner who is eager to provide reliable, organized, and high-quality support to help businesses operate more efficiently.
